CUSTOMER SERVICE SPECIALIST

Full time @Leoni Wiring Systems Arad Srl in Producție / Logistica Trimite oferta de job pe mail
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Detalii despre locul de muncă

  • Job ID 3139
  • Nivel carieră Nespecificat
  • Experiență Nespecificat
  • Sex Nespecificat
  • Industrie Producție
  • Nivel studii Absolvent

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Your tasks:

  • Manages day-to-day customer service for selected customers (one face to the customer for pre-series, series and aftersales)
  • Coordinates day to day operations between ADC, customers, LEONI production facilities & third part logistics
  • Manages the communication to the customers
  • Process customer orders on behalf of the production facilities for the selected customers
  • Analyzes customer schedules against agreed contracts, incl. capacity and flexibility agreements
  • Negotiates potential solution for deviations between customer, sales and country
  • Gathers and shares information regarding customer production program
  • Controls consistency of Master Production Schedule (MPS) to ensure customer demand is respected
  • Monitors availability of required finished goods (FG) to fulfill customer demand
  • Conducts cycle counting and stock take to ensure inventory accuracy in the ADC’s
  • Initiates emergency measures in case of missing FG
  • Escalates in case emergency measures are not sufficient
  • Supports activities resulted out of logistic alerts
  • Supports implementation of customers terms, conditions and standards, including customer specific processes
  • Supports Logistic Planning activities for new Projects and RFQ’s
  • Contributes to yearly planning of structure cost budget
  • Monitors actual costs & implements actions to reach costs targets
  • Monitors value chain customer satisfaction and coordinate actions in case of deviations
  • Contributes to negotiation of logistics agreements with customers (. flexibility agreement, production & material release)
  • Supports sales for VCM related recharges to customers (obsolete material, freights, services)
  • Manages customer packaging
  • Manages customer logistics complaints, incl. applying the 8D problem solving methodology

Your skills:

  • University degree
  • Knowledge of English language (German is a plus)
  • MS-Office, ERP system knowledge
  • Time management
  • Determined and result oriented person
  • Ability to meet deadlines and work in a dynamic environment
  • Ability to work independently and proactively
  • Ability to understand complex business drivers, produce high-quality analytics and communicate results effectively

Aptitudini necesare

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