CUSTOMER SERVICE SPECIALIST
Full time @Leoni Wiring Systems Arad Srl postat 4 săptămâni în urmă in Producție / Logistica Salvare la favorite Trimite oferta de job pe mailDetalii despre locul de muncă
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Job ID 3139
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Nivel carieră Nespecificat
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Experiență Nespecificat
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Sex Nespecificat
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Industrie Producție
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Nivel studii Absolvent
Descrierea locului de muncă
Your tasks:
- Manages day-to-day customer service for selected customers (one face to the customer for pre-series, series and aftersales)
- Coordinates day to day operations between ADC, customers, LEONI production facilities & third part logistics
- Manages the communication to the customers
- Process customer orders on behalf of the production facilities for the selected customers
- Analyzes customer schedules against agreed contracts, incl. capacity and flexibility agreements
- Negotiates potential solution for deviations between customer, sales and country
- Gathers and shares information regarding customer production program
- Controls consistency of Master Production Schedule (MPS) to ensure customer demand is respected
- Monitors availability of required finished goods (FG) to fulfill customer demand
- Conducts cycle counting and stock take to ensure inventory accuracy in the ADC’s
- Initiates emergency measures in case of missing FG
- Escalates in case emergency measures are not sufficient
- Supports activities resulted out of logistic alerts
- Supports implementation of customers terms, conditions and standards, including customer specific processes
- Supports Logistic Planning activities for new Projects and RFQ’s
- Contributes to yearly planning of structure cost budget
- Monitors actual costs & implements actions to reach costs targets
- Monitors value chain customer satisfaction and coordinate actions in case of deviations
- Contributes to negotiation of logistics agreements with customers (. flexibility agreement, production & material release)
- Supports sales for VCM related recharges to customers (obsolete material, freights, services)
- Manages customer packaging
- Manages customer logistics complaints, incl. applying the 8D problem solving methodology
Your skills:
- University degree
- Knowledge of English language (German is a plus)
- MS-Office, ERP system knowledge
- Time management
- Determined and result oriented person
- Ability to meet deadlines and work in a dynamic environment
- Ability to work independently and proactively
- Ability to understand complex business drivers, produce high-quality analytics and communicate results effectively
Aptitudini necesare
Sugestii locuri de muncă
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GESTIONAR
- @ VALCRIS ASCENSOARE COMERT SLR
- Nojorid, CALEA LESULUI NR 95
